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Job Openings >> IT Assistant
IT Assistant
Summary
Title:IT Assistant
ID:IT052113
COMPANY:NMS Healthcare of Hyattsville
Department:Information Technology
Status:FT
Shift:N/A
Description
Supervisory Responsibilities:  This job has no supervisory responsibilities.
Education and/or Experience:  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  IT certification preferred.
Language Skills:  Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:  Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume and distance.
Reasoning Ability:  Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.  The employee is frequently required to sit and climb or balance.  The employee must regularly lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of the job, the employee is frequently exposed to moving mechanical parts; high, precarious places and fumes or airborne particles.  The employee is occasionally exposed to toxic or caustic chemicals; risk of electrical shock and vibration.  The noise level in the work environment is usually moderate.

JOB DESCRIPTION
 
Provides user support and customer service in a professional manner.
Responds to questions from callers and walk-ins; assists staff with technology problems (phone, terminal and computer) in offices.  Assists in person with resident phone problems and issues.
Maintains knowledge of fundamental operations of commonly used software, hardware and other equipment.
Follow standard Help Desk operation procedures, including accurate logging of all phone and computer issues.
Accepts general responsibility for the network computers, printers and terminals and ensure that they work properly.  Stocks paper and toner in printers.
Enforces all IT policies and manages the circulation of manuals or other materials as appropriate.
Maintains familiarity with available help resources and stays updated on technology changes or problems.
Ensures that the VP of IT is informed of all unresolved issues.
Performs any miscellaneous work assignments as may be required.
 
This opening is closed and is no longer accepting applications
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